Before you spend another dollar on growth - find out exactly where it's leaking

A 4-week structured diagnostic of your sales system. You walk away with a written report, prioritized fixes, and a 90-day action plan. Built on the methodology used by top-22% growth executives - adapted for IT and SaaS.

THE HONEST QUESTION

"Why should I pay for an audit?"

Because the alternative is spending 10–20× more on the wrong fix. Here's the math most CEOs don't run.

$200K+

Hire more SDRs without diagnosing the leak

If pipeline doesn't convert, more leads won't fix it. You'll spend 6 months learning that and burning $200K in salary on the wrong solution.

$80-120K

Build a new CRM/RevOps stack when the issue is qualification

Reps don't qualify because they don't have a framework, not because the CRM is bad. New tools won't fix human process gaps.

A quarter lost

Push the team harder with the wrong strategy

Targeting the wrong ICP harder doesn't change the result. The team burns out, you miss the number, and the diagnosis comes too late.

💰

The audit typically pays for itself within 60 days.

We usually identify 5-10× the engagement cost in fixable revenue leakage and quick wins. Worst case: you confirm what’s already working and stop second-guessing. Either way – you stop guessing.

OUR METHODOLOGY

The 4 layers we audit

Built on SBI Growth's Revenue Growth Methodology, used by top-22% growth executives, adapted for IT services and SaaS. We don't audit in isolation. Each layer feeds into the next.

LAYER 1

Strategic

Who you sell to

  • → ICP and segmentation
  • → Market & account priority
  • → Revenue plan vs. capacity
  • → Growth opportunities

LAYER 2

Structural

How you win

  • → Positioning & differentiation
  • → Pricing strategy
  • → Sales motion & methodology
  • → Quota and comp design

LAYER 3

Operational

How you execute

  • → Sales process & pipeline
  • → Team structure & capacity
  • → Enablement materials
  • → AM & expansion motion

LAYER 4

Analytical

How you measure

  • → Forecasting accuracy
  • → Leading vs lagging KPIs
  • → Dashboard architecture
  • → Data hygiene & ownership

If Layer 3 is broken, the cause is usually in Layer 1 or 2. We diagnose top-down – so the fix actually holds.

SEE AN EXAMPLE

Here's what a real audit looks like

Two examples - anonymized findings from actual engagements.
▾ Pick your industry ▾

SALES SYSTEM AUDIT · FINDINGS REPORT

ENGAGEMENT

"TechFlow SaaS"


B2B SaaS · $4.2M ARR · 12 reps · Q2 2024 audit

4 weeks

✓ Completed

EXECUTIVE SUMMARY

$680K

Revenue at risk · NRR < 95%

5

Critical gaps found

$1.2M

Expansion opportunity uncovered

7

Quick wins (≤30 days)

Key finding

The pipeline isn’t the problem. The team generates 2.4× the qualified pipeline needed for quota, but win rate dropped from 28% to 17% over 6 months. Root cause is in Layer 2 (pricing model misaligned with Mid-Market segment), not in Layer 3 (execution).

Finding 1 · ICP & segment penetration

90% of expansion revenue comes from Mid-Market, but only 35% of effort is allocated there. SMB is over-targeted with thin returns.

Segment % Effort % Revenue NRR
SMB ($1–10K MRR) 52% 18% 84%
⭐ Mid-Market ($10–50K MRR) 35% 62% 118%
Enterprise ($50K+ MRR) 13% 20% 126%
Recommendation: Reallocate 30% of SDR capacity from SMB to Mid-Market. Projected lift: $580K ARR in 6 months.

Finding 2 · NRR waterfall - where revenue actually leaks

Logo churn looks healthy (5%), but dollar churn is 14% in SMB. The "good" cohort is masking real damage.

$4.2M

Starting ARR

+$720K

Expansion

−$580K

Logo churn

−$320K

Downgrade ⚠

$4.02M

Ending ARR

NRR

95.7%

LOGO RETENTION

95%

DOWNGRADE RATE

7.6% ⚠

Recommendation: Downgrade is the silent killer. Install Customer Health Score + 90-day early warning system. Projected NRR lift: 95.7% → 108% in 9 months.

Finding 3 · Funnel - discovery to demo is bleeding

Reps generate plenty of MQLs. The breakdown is between discovery and demo - qualification is rep-dependent and inconsistent.

MQL
 
2,400
SQL
 
1,490 62%
Discovery
 
1,080 72%
Demo ⚠
 
432 40% ⚠
Proposal
 
324 75%
Closed Won
 
155 48%

BENCHMARK

65–70%

CURRENT

40%

LOST PIPELINE

~$840K / yr

Recommendation: Install MEDDIC qualification framework with mandatory stage-exit criteria. Run rep coaching on top 3 objections seen in Discovery. Expected lift: 40% → 60% within 60 days.

SALES SYSTEM AUDIT · FINDINGS REPORT

ENGAGEMENT

"DevWorks LLC"


IT Outsourcing · ~80 developers · 14 active accounts · Q1 2024 audit

4 weeks

✓ Completed

EXECUTIVE SUMMARY

3

Accounts at churn risk (~$1.4M ARR)

94%

Outbound effort, 6% pipeline contribution

$2.1M

Expansion potential in existing accounts

0

Structured AM motion (today)

Key finding

94% of sales effort goes into cold outbound that generates 6% of pipeline. Meanwhile, 14 existing accounts have $2.1M in untapped expansion — and no AM owns them. The growth lever isn’t more SDRs. It’s account expansion + referrals.

Finding 1 · Account portfolio - where the real money is

Of 14 active accounts, 6 have high expansion potential. None are being actively grown. Most attention goes to new logo acquisition that's not converting.

Account MRR Health Tier Expansion potential
Bright Agency $28K 🔴 Risk T1 Save first
⭐ Velocity Partners $42K 🟢 Healthy T1 +$15K/mo · QA team
⭐ Nova Commerce $18K 🟢 Healthy T2 +$6K/mo · HubSpot dev
Momentum Labs $9K 🟡 Watch T3 Monitor
…10 more accounts (~$2.1M total expansion potential)
Recommendation: Install AM motion immediately. Save Bright Agency, grow Velocity + Nova by 30%, build expansion playbook. Projected lift: $480K ARR in 6 months at zero customer acquisition cost.

Where outbound effort goes vs. where pipeline comes from

Cold email and Upwork eat 94% of SDR effort. They contribute 6% of qualified pipeline. Referrals and inbound - almost untouched - deliver 71% of revenue.

% OF EFFORT

Cold email
52%
LinkedIn outreach
28%
Upwork bidding
14%
Referral nurture
4%
Inbound followup
2%

% OF PIPELINE REVENUE

Cold email
3%
LinkedIn outreach
2%
Upwork bidding
1%
Referral nurture ⭐
48%
Inbound followup ⭐
23%
Acc. expansion ⭐
23%
Recommendation: Cut cold email and Upwork to 20% of effort. Install referral generation program + dedicated inbound followup. Build AM expansion motion. Projected pipeline lift: 2.4× in 90 days at lower SDR cost.

Finding 3 · Positioning - stuck in the "great devs" commodity trap

Website, pitch deck, and rep talking points all sell the same thing: "experienced developers, flexible team." Indistinguishable from 200 other vendors. Win rate vs. price competition: 12%.

❌ CURRENT POSITIONING

  • “We have senior developers”
  • “Flexible team scaling”
  • “Cost-effective rates”
  • “Wide tech stack expertise”
  • “Agile delivery”

Differentiation score: 1/10 · Indistinguishable

✅ RECOMMENDED POSITIONING

  • Specific vertical: SaaS scale-ups, Series B–D
  • Specific problem: Replatforming from legacy to modern stack
  • Specific proof: 12 case studies in the vertical
  • Specific offer: “Replatform pod” — defined, fixed scope
  • Specific outcome: Documented time-to-deploy benchmarks

Expected win rate: 28–35%

Recommendation: Reposition around one vertical + one signature offer. Rewrite website, deck, and rep talking points. Expected impact: 2.5× win rate within 90 days; reduced price competition.

This is a fraction of the actual report. A full audit typically produces 15–25 findings across all 4 layers, plus a prioritized 90-day action plan.

DELIVERABLES

What you walk away with

Findings Report

20–35 page written report with every finding documented, evidenced, and rated by impact. No 80-slide fluff deck.

Executive Summary

1-pager you can send to your board: top 5 issues, projected revenue impact, and recommended actions.

Prioritized Action Plan

Every finding mapped to an action, an owner, an effort estimate, and an expected outcome. Ready to execute.

90-Day Roadmap

Sequenced rollout plan: quick wins first (≤30 days), then structural fixes, then strategic shifts.

THE PROCESS

4 weeks from kickoff to action plan

WEEK 1

01

Discovery

Understand the baseline

  • → Kickoff & goal alignment
  • → Stakeholder interviews
  • → Data and CRM access
  • → Document review

WEEK 2

02

Analysis

Dig into the data

  • → Pipeline & funnel breakdown
  • → Cohort & retention analysis
  • → Benchmarking vs. industry
  • → Rep activity audit

WEEK 3

03

Synthesis

Build the picture

  • → Findings drafted
  • → Root-cause mapping (L1→L4)
  • → Recommendation prioritization
  • → Validation interviews

WEEK 4

04

Presentation

Deliver the findings

  • → Findings session with leadership
  • → Final report delivered
  • → 90-day action plan walkthrough
  • → Decision: continue or execute solo

COMMON QUESTIONS

The questions every CEO asks before paying

“Can’t I do this analysis myself?”

You can analyze what you already know to look at. The value of an outside audit is the questions you don’t know to ask – and the benchmarks from companies who’ve solved the same problem. Most CEOs find the audit reveals issues they were sure didn’t exist.

“What if you don’t find anything?”

Almost never happens. In 100% of audits to date, we’ve identified findings worth 5-10× the engagement cost. But if we did: you’d get written confirmation that your system is best-in-class – which is itself useful for the board.

“How is this different from hiring a sales consultant?”

Most consultants give you frameworks and generic advice. We give you findings – specific, evidenced, dollar-quantified problems with owner-mapped fixes. And we only work in IT services and SaaS, so the benchmarks and playbooks are built for your market, not borrowed from retail or manufacturing.

“Do I have to hire you after?”

No. The audit is standalone. You can take the action plan and execute internally. Many clients do exactly that. About 60% choose to engage us for implementation – because the audit shows we know how to fix what we found.

Stop guessing where your sales system leaks

4 weeks. Real findings. Clear action plan. The audit pays for itself in the first quarter — or shows you it doesn't need to.

Our Recent Blog Posts

Welcome to our blog, where we explore the latest trends and tips on building sales systems for IT and SaaS.

Sales systems for IT and SaaS companies. Sales pros first, GTM engineers by design.

Industries

© 2026 Sales Planet. Sales systems for IT and SaaS companies.